Refund policy

Last updated: November 10, 2026

This policy covers purchases made from mzzxe at https://mzzxe.com.

1. Return Period and Conditions

You can ask to return an item within 30 calendar days of receiving it. Eligible return reasons may include fit or size concerns, a change of mind, or an item that is damaged, faulty, or not what you ordered.

For returns due to fit or a change of mind, the item must be unused, unwashed, and unworn, in its original condition, with its tags attached and original packaging included if it was provided. Please provide your order number or another proof of purchase.

These conditions do not restrict your ability to report an item that arrived damaged, faulty, or incorrect, or to exercise rights provided by applicable law.

2. Starting a Return

Email hello@mzzxe.com with your order number, the item you want to return, and the reason for the request.

For an item that is damaged, faulty, or incorrect, please include photos if reasonably possible. We’ll review your request, send you return instructions, and arrange return shipping at our expense.

Please get in touch before sending an item back so we can locate the order and organize the return shipment.

Return address
mzzxe
159 Phipps Dr
Washburn, TN 37888
United States

3. Return Shipping Costs

We pay return shipping for eligible returns. There are no restocking or return handling charges.

Standard shipping on U.S. orders is free, so no original standard shipping fee will be deducted from your refund.

4. Review and Refunds

We’ll inspect returned items within 3 business days of receipt and let you know whether the return is approved. If we can’t approve it, we’ll explain the reason.

For approved returns, we’ll initiate a refund to the original payment method within 15 business days after the returned item reaches us. The refund will cover the amount paid for the accepted returned item, including any refundable taxes. Discounts will be accounted for based on the amount you paid.

The date we initiate a refund may differ from the date it appears in your account. Posting times depend on your bank or payment provider. If the refund hasn’t appeared after the provider’s stated processing period, contact hello@mzzxe.com and we’ll help check its status.

5. Damaged, Faulty, Incorrect, or Missing Orders

If your order arrives damaged, includes the wrong item, or is missing something, email hello@mzzxe.com. We’ll investigate and arrange a suitable resolution, such as a replacement or refund. You won’t be charged shipping costs to correct an error on our part.

Checking an item to understand the reported problem does not limit any rights you have under applicable law.

6. Exchanges

If you’d like a different size or item, contact us first. We’ll let you know what options are available and explain the steps before you send anything back.

If an exchange can’t be arranged, you may request an eligible return and place a separate order.

7. Cancelling an Order

To request an order cancellation, email hello@mzzxe.com as soon as possible. We’ll check whether the order can be stopped before dispatch. If it has already shipped, use the return process described above.

If we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit any rights or remedies available under applicable law.

8. Contact

mzzxe
159 Phipps Dr
Washburn, TN 37888
United States

Email: hello@mzzxe.com
Website: https://mzzxe.com